- What is the price to refill gas?
We have different types of gas cylinders:
20 lbs: Afl.19,00
60 lbs: Afl.25,83
100 lbs: Afl.43,05
100 lbs (commercial): Alf.95,00
Bulk lts: Afl.0,48
For more prices of cylinders or bulk gas please click here!
- What’s the price for a gas cylinder?
To start the use of a gas
cylinder you’d have to pay Afl.125,00 deposit for the cylinder and
Afl.43,05 for the gas (refill). In case of the cylinder loss, you'd
have to pay a new deposit.
If you wish to return the gas cylinder
Arugas will return the Afl. 125,00 deposit to you.
- How much does a regulator cost?
The price to change a regulator and pigtails is Afl.145,60
The price to change a regulator only is Afl.91,60
The price for regulator only is Afl.26,25
- How much does a pigtail cost?
The price of a pigtail is Afl.10.75
- How much does Arugas charges for their services?
For a list of the charges please click here!
- Where to install the gas cylinder?
The gas cylinder should be installed outside. Not in the kitchen or any room. For the complete installation guide click here!
- Can I use a plastic hose to install the gas cylinder?
NO! The hose cannot be either of plastic or rubber. It must be a copper tube.
No matter what kind of gas leak you have always close the gas cylinder immediately!!
Call Arugas immediately!
- What to do in case of a gas leak?
Contact Arugas. If the support team is on your route they will check it immediately otherwise someone will be sent during the day.
There are different types of gas leaks:
If the leak is inside (kitchen etc), closing the cylinder would be enough. If you smell the gas around you, open the windows and doors for fresh air circulation. Wait for the Arugas’ support team and they will undo the problem.
If the leak is outside, please check which of the following it could be:
- Pigtail leak:
The gas is leaking at the connection by the pigtail and valve. The cause of this leak could be that the pigtail was not tightened good to the valve.
- Valve leak:
The gas is leaking at the valve. The cause of this leak could be that the valve has to be changed.
- Installation leak:
The gas is leaking at the regulator.
- Bottom leak:
The leak is at the bottom of the cylinder
- High pressure leak:
This is a leak when the gas cylinder is too full. The consequence is a very loud sound of gas escaping from the release valve.
While waiting for the support team to arrive you can do the following:
- What to do when I ordered gas but it hasn’t been delivered yet:
Please contact Arugas at: 585-1198
- What is my Client number?
Your client number is written on your receipt. If you don’t have a receipt please contact us at 585-1198 and we will be pleased to inform you.
- What to do if I want to sell my cylinders when I’m going abroad?
The new owner will need the following:
Or there is an authorization letter where the previous owner explains the situation. A copy of the previous owner’s ID is mandatory.
- How can I check if my cylinder is stolen?
The number of your purchased cylinder is on your receipt. Please check if the number on the cylinder is the same as on the receipt. Please check if the receipt is the correct one!
- What to do if the owner of the cylinder passed away?
In this case only the closest family member can pass the cylinder on to either him/herself or other family member. Bring along the death certificate and a valid ID.
- What to do if I bought a house and got the cylinders with it?
The new owner would need to do the following:
Bring the title deed along with a valid ID, so the cylinder can be passed on to his/her name.
- What is the best transportation vehicle for a gas cylinder?
For 20 lbs it does not matter.
For 100 lbs use a pick-up truck.
For the 100 lbs a small car is not recommended.
- Is there someone to help me when I go to refill the cylinder at Arugas?
There are workers at the platform, who are more then willing to help you in any way they can.
- If I’m spraying roaches in the kitchen should I worry about the gas?
If you’re spraying in the kitchen and your stove has a pilot light, you must turn the pilot light off. You must also turn off the gas cylinder and disconnect the electricity fuse of the kitchen.
- Information about water heaters, dryers or any other appliance?
Please visit our catalog or click here!
- Do I have to turn off the gas cylinder when the oil in my cooking-pan is on fire?
YES! You should turn off the valve of the gas cylinder and close the cooking pan. If it gets out of hand and a fire starts, please contact the fire department at 911.